Webhook Observability + Replay

Own every webhook outcome from first attempt to final recovery.

Switchboard gives engineering teams a single control plane for delivery visibility, retry governance, and safe replay when downstream systems fail.

Built for teams running business-critical webhooks across payments, logistics, SaaS, and internal automation.

Built for operators Delivery trace Replay modes Endpoint health Audit trail DLQ + recovery
Built for high-volume, high-consequence webhook operations
Payments Logistics Commerce Platforms SaaS APIs ERP Integrations Fulfillment Networks Internal Platforms Marketplace Ops Payments Logistics Commerce Platforms SaaS APIs ERP Integrations Fulfillment Networks Internal Platforms Marketplace Ops

How to use Switchboard

This is the core operator loop: ingest, inspect, fix, replay, and verify outcomes in one interface.

1

Connect destination endpoints

Configure webhook endpoints, retry policy, and timeout settings per environment.

2

Observe every attempt

Trace each delivery stage with timeline, response context, and grouped attempts.

3

Replay with intent

Replay using original payload, last attempt payload, or a one-off edited payload.

Developer first. Operator ready.

Switchboard is designed for engineers and on-call operators who need fast onboarding, deep context, and confident recovery under pressure.

Monitor in minutes Setup and inspect in one pass

Configure endpoints, retry policy, and timeout strategy without adding extra agents.

# endpoint onboarding
POST /api/endpoints
{
  "name": "orders-webhook",
  "url": "https://api.company.com/webhooks/orders",
  "timeout_seconds": 10,
  "retry_policy": "exponential"
}
Switchboard developer workflow preview

Why teams pick Switchboard

Visibility and recovery are built into the product from day one, so you can trust every webhook path in production.

Single incident surface

Payload, response, headers, timeline, and trace are available together when failures happen.

Replay without data mutation

Original events stay immutable while each replay creates a new audited attempt.

Operator-grade observability

Track endpoint health, retry pressure, and DLQ behavior before users notice breakage.

Operator workflow in one pane

Switchboard separates event lifecycle, delivery attempts, and replay decisions so teams can debug faster with less noise.

Execution lanes Newest attempts, replay metadata, and response outcomes stay linked.

Ingest

Event stored durably Immutable payload snapshot
Filters + transform stage Traceable execution step

Delivery

Attempt #1 sent Request body + headers captured
Response 5xx Retry policy resolved

Recovery

Replay requested Mode: last_attempt
Replay queued Outbox + worker pipeline

Verification

Attempt #3 success Latency + status tracked
Timeline updated Full audit context retained

Request early access

Share your webhook setup and pain points. We will respond with a practical rollout path for your team.

We only use this information for product follow-up and onboarding.